Free UK Delivery On All Orders

Frequently Asked Questions

Simply click on a question below to see further information.

If you have a question not answered below then please contact us where we will be more than happy to help.

Orders received by 1pm Monday-Friday (excluding bank holidays) will be dispatched the same day. For orders received after 1pm Monday-Friday or on the weekend we will dispatch your order on the following working weekday.

If after placing your order you realise there is an error then please contact us to see if it's possible to make a change. Once your order has been produced then unfortunately we are unable to make any changes.

During checkout as well as entering your billing address there is also an option to enter a separate delivery address. These addresses are also stored in your account for future use if you have set one up.

Orders can also be sent to your place of work should this be more convenient.

If you would like to reorder a product from a previous order and you have an account then click the account link in the top right of our sitewhich can be found in the top left menu and visit the my account section. When logged in you will find all your orders under the order management section.

Should you receive a message saying that no account can be found then this probably means you completed your order as a guest. If this is the case then please contact us with your email address and previous order ID and we will email you a temporary link so you can reorder.

Please check that the billing address you have entered during checkout matches the registered address for the card you are using and that the expiry date and 3 digit security code also matches the card.
If you are still having problems then please contact us and will be more than happy to help.

Our free delivery option uses Royal Mail 2nd Class Post which can take 3-5 delivery days to arrive after dispatch although in some cases it can take longer as this is not a guaranteed service.

If your order is time sensitive then we would always recommend using our next day or Saturday delivery options.

Should your order not arrive within the estimated delivery time then please contact us and we will do our best to help.

Please note that some items may be too large to fit through a standard letter box and if this is the case you should be left a calling card.